The Management of Sicom Italia recognizes customer satisfaction and the continuous improvement of its processes as the fundamental principles for the success and growth of the company.

Sicom Italia operates in the supply of materials and components primarily intended for the plant engineering industry, committing itself to providing products and services that comply with contractual, regulatory, and applicable statutory requirements-

To achieve these objectives, Management is committed to:

• understanding and satisfying customer needs and expectations;
• maintaining constant communication with customers, fostering relationships based on trust and cooperation;
• ensuring compliance with contractual commitments and agreed delivery schedules;
• selecting and qualifying reliable suppliers, giving preference to organizations certified according to recognized standards or positively evaluated through internal qualification processes;
• ensuring appropriate inspections and controls on purchased materials and supplied products;
• engaging, whenever necessary, inspection bodies, inspectors, and qualified professionals with proven experience;
• providing effective technical and commercial support to customers;
• promoting the continual improvement of the effectiveness of the Quality Management System;
• developing personnel competencies and encouraging their involvement in achieving company objectives.

Through these commitments, Sicom Italia aims to:

• strengthen its reputation in the marketplace;
• retain existing customers and develop new business opportunities;
• progressively reduce nonconformities and customer complaints;
• improve operational and economic performance;
• enhance the organization's competitiveness and long-term sustainability.

Management is also committed to identifying and monitoring internal and external factors that may affect the achievement of company objectives, assessing risks and opportunities related to its activities and to the expectations of relevant interested parties.

The Quality Management System is developed according to a process-based and risk-based approach, with the aim of preventing potential issues, seizing opportunities for improvement, and ensuring the continuity and reliability of the services provided.

Measurable objectives related to this Policy are established annually by Management during the Management Review process and monitored through specific performance indicators.

This Policy is communicated to all personnel, made available to relevant interested parties, and periodically reviewed to ensure its continued suitability with respect to the organization's context, strategic direction, and market requirements.

Bosnasco : 05-06-2026

SICOM ITALIA srl
Gian Piero Torretta
President of Board and Managing Director