Sicom Italia | Utmost attention, Selection of suppliers, Certified products

Sicom Italia quality

Sicom Italia

Utmost attention

We are committed to deliver unique digital media solutions from web design to eCommerce solutions for our clients by using our knowledge and expertise.

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Sicom Italia audit at suppliers all around the world

Sicom Italia audit at suppliers all around the world

Sicom Italia

Selection of suppliers.

The meticulous selection of suppliers, mainly European, carried out during 30 years of business activity, allowed them to achieve a very high level of reliability.
This guarantees us, and above all our customers, the authenticity and absolute reliability/quality of the product.
Sicom Italia carries out regular visits and audits to the suppliers’ sites.

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Sicom Italia

Certified products.

All supplied products are certified according to EN 10204 regulations. Thanks to the acquired technical experience, additional inspections and specific supplementary tests on materials can be performed, either in our warehouse or in qualified independent laboratories, e.g. non-destructive tests, mechanical tests, chemical analysis, corrosion, and other tests, if and when required. All tests are carried out by highly qualified and certified personnel in accordance with the international regulations.

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Certificate IT325313 SICOM ITALIA ISO 9001 ENG
Our added value

Sicom Italia services are certified

To confirm the quality of our products and services that we provide to our customers, we have decided to implement a quality management system and now hold the ISO 9001:2015 certificate.
The certification body Bureau Veritas Italia S.p.A. confirms that we have successfully met the strict requirements of the quality management system certification audit according to the ISO 9001:2015 system standard.
We believe that the processes we have set up will be appreciated not only by our current but also future customers and business partners.

We guarantee our customers a complete and qualified service.

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QUALITY POLICY

The management of Sicom Italia undertakes to pursue a policy that places the customer at the center of its activities.

Customer satisfaction is pursued by offering and adapting all processes to their particular needs and monitoring the achievement of the objectives agreed in the contractual phase.

The Client takes on a central role for the success of Sicom Italia.

It therefore becomes important to know him thoroughly, communicate with the customer whenever the need exists, provide services / products that meet his needs and create high customer satisfaction.

The objectives that Sicom Italia aims at are:

  • Improvement of the image and reputation on the market, and therefore customer fidelity, increase in turnover, entry into new market areas.
  • Customer satisfaction and therefore: achievement of budget objectives, constant reduction in the number of complaints obtained by purchasing products from suppliers certified according to ISO 9001: 2015 and / or PED 97/23 / EC, or qualified by Sicom Italia.
  • Compliance with contractual commitments by subjecting the purchased materials to appropriate controls.
  • Recourse to external personnel (control bodies, inspectors) of confirmed experience.
  • Customer assistance

(The achievement of these objectives will be constantly monitored through the detection of customer satisfaction and the analysis of complaints).

With the achievement of these objectives it is intended to realize a company strongly focused on its customers, increase the effectiveness on the market and to make Customer satisfaction the differentiating factor in a highly competitive market.

The specific objectives will be defined annually in the “Management Review” and distributed to all personnel.

Bosnasco : 23-07-2018

SICOM ITALIA srl
Gian Piero Torretta
President of Board and Managing Director

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